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Ecommerce FAQ

Q: Is there a limit on the number of catalogs or products in my online store?

Not at all. You can have as many catalogs and products as you like.

Q: Can I sell electronic products such as eBooks and MP3's?

Yes, with HeySmartGuy you can sell both physical goods and electronic products. With electronic products you can set rules as to how many times and where they can be downloaded from after a customer purchases them.

Q: How can I collect payments on my online store?

There are a number of ways you can collect payments on your online store. You can use any of the existing payment gateways already supported, e.g. Authorize.net, Google Checkout, PayPal and many more. Or you can opt to use the "Process Offline" method that captures payment details from customers and you can then process these manually using your existing point-of-sale (POS) system. You can also enable customers to choose to pay by Check and COD.

Q: How does HeySmartGuy handle shipping and handling costs?

HeySmartGuy allows you to create as many "Shipping Options" as you like, for the countries that you sell your products in. Your customer simply selects the appropriate options at check out time! You can also configure shipping options so only the relevant options appear that meet the weight and volume of the current products in the cart. Alternatively you can take advantage of the integrated shipping with FedEx, UPS and DHL, where shipping charges are calculated on the fly based on the shipping destination and the weight/volume of your products.

Q: How can I customize the look and feel of my shop?

HeySmartGuy provides a high degree of customizability. This means you have complete control over every element of your online shop and can customize it to look how you like. This includes colors, layout, CSS, checkout form and fields and more. You can even customize the checkout process.

Q: Do you take a cut of my online sales?

Nope! HeySmartGuy doesn't take any cut from your sales. However your payment gateway or your bank may charge you a fee to process your payments.

Q: I've already got an eCommerce solution, but I want to try HeySmartGuy. How can I migrate?

Getting started with HeySmartGuy is quite simple. Simply export your products from your old system and arrange them into the import file format. You can then import this file and have your shop replicated in HeySmartGuy in a few minutes. In fact you can continue to manage your entire shop from this single Excel file. You can manage products, catalogs, prices, taxes, groupings and so forth from this file. Alternatively you can use the web-based interface to manage your online shop.


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